confidence threshold
the bar below which an AI's answer goes to a person
A confidence threshold is a rule set by the business: answers with confidence above the bar are acted on automatically, and answers below it go to a person. Setting it high sends more work to people but makes fewer mistakes. It is a business choice, chosen from accuracy measured on real data.
Think of it as
A cashier who handles small refunds alone but calls the manager for anything above a set amount.
Ideas that use this term