Cancellation & Refund Policy — Shini Frontiers

Cancelling your subscription

Cancel any time from account settings or by emailing contact@shinifrontiers.com. When you cancel: your subscription stays fully active until the end of the current billing period (month or year) that you have already paid for. You are not billed again after that. No partial-period refunds are made for the time remaining.

Refunds

Subscription payments are non-refundable. This applies to both monthly and annual plans. We keep the open tier genuinely useful — problem statements, job signals, all four tools, and our full archive older than six months — precisely so you can evaluate the product thoroughly before paying. If you bought through Paddle, any statutory withdrawal rights in your country are handled under Paddle's buyer terms.

The two exceptions

We will always refund in full: (1) duplicate or erroneous charges — if a technical error bills you twice or incorrectly, tell us and we reverse it; (2) Custom Research non-delivery — if we accept a commissioned research request, take payment, and fail to deliver the paper, you receive a complete refund. Note that commissioned research findings that differ from your expectations are not non-delivery — buyers purchase topic selection, never conclusions.

How refund exceptions are processed

Email contact@shinifrontiers.com with your payment reference. Eligible refunds are processed to the original payment method within 7–10 working days via the payment provider you purchased through (Razorpay or Paddle).